Please call us directly at 1-855-683-3535 (operators available on weekdays from 8:30am - 5:00pm EST)

Your Breville® product is covered by a one-year limited warranty from the date of purchase. Should your Breville product have a defect in product material or workmanship within the first year of purchase, Breville will arrange to have your original product returned to us, and will deliver an identical or comparable replacement to you, free of charge.

DO NOT RETURN PRODUCT TO THE STORE*

Please follow these instructions to receive faster service:

Product sticker

  1. Note the product model number and batch code (this is a 3 or 4 digit number). These numbers are usually located on the back or underside of the product, either on a sticker or an imprinted graphic.
  2. Have the original or a copy of the sales receipt.
  3. Contact Breville. Please see Breville Canada contact information below.
  4. If the product, or one of its parts, qualifies for replacement or service under the Warranty, Breville will send a pre-paid shipping label via email so that the product may be sent to Breville at no cost to you. Upon receipt of the product, Breville may ship the replacement or contact you with further information regarding repair of the product. Typical turnaround time to address Warranty claims is 10-14 business days, plus shipping, depending on your geographical location and type of damage or Warranty claim.
  5. For additional protection of the product and secure handling while a product is being returned for any Warranty repair, Breville recommends that you use Breville’s shipping label or a traceable, insured delivery service. Breville is not responsible for any damage while a product is in transit or for products shipped that are not delivered to the designated Warranty Consumer Service Center.

 

For the complete terms of warranty, see the warranty PDF:
One-Year Limited Product Warranty.pdf

* California residents - please see paragraph entitled
“Warranty Notice to California Residents Only” on page 3 of the warranty PDF.

 

the Juice Fountain™ Crush BJS600XL Warranty includes a Motor Warranty:
BJS600XL 1-Year Limited Product & 10-Year Induction Motor Warranty.pdf

 

the Breville Sous Chef® BFP800XL Warranty includes a Motor Warranty:
BFP800XL 1-Year Limited Product & 25-Year Induction Motor Warranty.pdf

 

Authorized Service Centers

 

Contact Information

Toll free phone number: 1-855-683-3535
Hours of operation:

8:30am to 5:00pm (Eastern Time)
Monday through Friday

Excluding holidays

Head Office Address: 3595 Boulevard Côte Vertu
Saint Laurent QC H4R 1R2
(Please do not return product to this address.)